The ideal candidate will provide Outreach and Relationship Management to Support Agile and DevSecOps Environments to include the following:

Developing, maintaining, delivering, and executing a comprehensive plan for customer outreach and Customer Relationship Management (CRM).
Defining the plans, processes, and methods for managing coordination and communications with the stakeholder community.
Supporting both broad and targeted stakeholder coordination and communications of relevant activities, schedules, testing, and service capabilities, to increase awareness customer confidence, and to improve customer satisfaction levels.
Developing the plans, processes, tools, and techniques to collect user feedback and customer satisfaction (e.g., surveys, questionnaires); analyze and assess results; identify and recommend opportunities for continuous improvement; and report results and recommendations back to the Sponsor.

*Position is contingent upon Spring 2025 contract award*

TS/SCI with Polygraph level clearance is required.
BA/BS and 8+ years of experience; Masters and 6+ years; an additional four years of experience may be considered in lieu of degree.
Proven experience as a Business Analyst, with a focus on CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.).
Strong understanding of CRM processes, customer lifecycle management, and data-driven decision-making.
Excellent analytical, problem-solving, and troubleshooting skills.
Experience working with cross-functional teams and translating business requirements into technical solutions.
Knowledge of CRM system configuration, customization, and integration with other enterprise tools.
Familiarity with data reporting and analytics, with experience in tools like Excel, Power BI, or Tableau being a plus.
Strong communication skills, with the ability to interact with both technical and non-technical stakeholders.
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Target Salary Range: $135,000 - $216,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Contract work,