Job Description

Facilities Coordinator – Customer Care

Location: Plano, TX (Hybrid – Minimum 3 Days Onsite, WFH Fridays)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Hours: 40 hours/week
Conversion Plan: Targeting full-time conversion at $50,000 – $55,000/year
Note: This position may shift to a fully onsite role depending on future client needs.

About the Role

We are looking for a highly organized and motivated Facilities Coordinator – Customer Care to join our team supporting a high-profile corporate client. This role combines customer service, administrative support, and operations coordination, making it a great fit for someone who thrives in a fast-paced, service-focused environment.

You will play a key role in ensuring smooth facility operations, managing vendor coordination, and supporting internal teams with a wide range of responsibilities.

Key Responsibilities

• Serve as a liaison between internal teams, vendors, landlords, and service providers to support smooth operations.

• Manage work orders in the Computerized Maintenance Management System (CMMS), including creation, updates, and closure.

• Coordinate technical staff, engineers, and vendors for service requests, inspections, and walkthroughs.

• Support site closures and transaction processes, including site final walkthroughs and turnovers.

• Track and manage utilities across assigned sites.

• Respond to vendor, landlord, and buyer-related requests.

• Monitor and report on storm events and emergency preparedness needs.

• Maintain documentation and tracking using Google Sheets, Google Drive, and Excel.

• Deliver high-quality customer service and ensure timely follow-up on facility issues.

• Identify opportunities to improve processes and enhance service delivery.

• Assist with general building operations and additional tasks as needed.

Qualifications

• Education: Undergraduate degree preferred. Candidates without a degree must have relevant experience.

• Experience:

  • Commercial real estate or facilities experience is a plus

  • Financial or operations background is a plus

• Skills:

  • Proficiency in Google Sheets, Google Drive, and Microsoft Excel (intermediate level)

  • Strong verbal and written communication

  • Detail-oriented with excellent organizational skills

  • Ability to multitask, prioritize, and work independently

  • Professional demeanor and strong customer service orientation

  • Team player with a collaborative, problem-solving mindset

Work Environment

• Based in Plano, TX

• Hybrid schedule : Minimum of 3 days in-office (Monday–Thursday)

• Work-from-home Fridays

• 40 hours per week, Monday–Friday, 8 AM – 5 PM (with 1-hour lunch)

Why This Role?

This position offers a strong opportunity for growth in corporate facilities and real estate operations. Whether you're starting your career or bringing prior experience, you'll join a collaborative team focused on delivering excellent service in a dynamic, client-facing environment. Full-time conversion is planned, with competitive compensation and long-term potential.

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