Job Description

Sr ServiceNow Developer with experience in ITAM, ITOM, ITSM and has leadership experience

Must be located in MST or CST Time Zones

Client: Empower

6 months)

Job Description:

Top 5 Technical Skills:

1. ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to fit business requirements. ServiceNow Modules in use include ITSM, ITOM, ITAM, HRSD, EC Portal and more.

2. Scripting: Write and document clean, efficient, and maintainable code using JavaScript, Web Services, Angular etc. Quality control checks will be undertaken as part of every update set/project/upgrade to guarantee maximum efficiency and productivity.

3. Solution Design and Development: Design and develop ServiceNow solutions including forms, workflows, scripts, business rules, UI policies, and integrations to meet business requirements and improve overall system performance.

4. Documentation and Training: Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices

Top 3 Soft Skills:

1. Strong verbal and written communications

2. Self-Starter, self-directed

3. Ability to work with many groups who had different priorities

Role on the Team:

Developer
ESSENTIAL FUNCTIONS:

• Develop and configure ServiceNow ITAM modules (Hardware, Software, Cloud).
• Implement and maintain integrations with third-party asset discovery and inventory tools.
• Customize workflows, forms, and automation to support IT asset lifecycle management.
• Collaborate with IT operations, procurement, and security teams to align asset processes.
• Troubleshoot issues and optimize system performance related to ITAM functionality.

Updates:
Developer is the hands-on person to implement





WHAT YOU WILL DO

• ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to fit business requirements. ServiceNow Modules in use include ITSM, ITOM, ITAM, HRSD, EC Portal and more.
• Scripting: Write and document clean, efficient, and maintainable code using JavaScript, Web Services, Angular etc. Quality control checks will be undertaken as part of every update set/project/upgrade to guarantee maximum efficiency and productivity.
• Solution Design and Development: Design and develop ServiceNow solutions including forms, workflows, scripts, business rules, UI policies, and integrations to meet business requirements and improve overall system performance.
• Documentation and Training: Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices.

WHAT YOU WILL BRING

• 9 + years of experience in ServiceNow development, preferably with some experience in ITSM, ITOM, HRSD, and Portal.
• 4+ years as a key resource for large scale ITSM and/or ITOM/ITAM solutions
• Good knowledge of third-party integrations with ServiceNow
• Ability to work under technical leadership and professional guidance of leads to develop complex solutions.
• ServiceNow Certifications and/or experience in Service Mapping, Event Management, ITAM, and Employee Service Center are a plus.

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